Shipping and Return

Shipping Information

Processing Time

Please allow a few days to process the order.

Shipment Transit

Our regular service is by registered air post, it usually arrived in 1 to 4 weeks depending on your location.
Example
United States usually not more than 15 working days.
Europe Countries usually not more than 12 working days.
Canada usually not more than 22 working days.
Singapore usually not more than 7 working days.
Note: Slight delay might occur
During holiday season, custom clearance for some countries, bad weather, transport conditions (e.g. boat traffic in certain areas) and others unforeseen circumstances.

Shipping Rates

A base shipping fee of $4.00 will be charged per shopping cart checkout (any product, any quantity, any combination) plus

>> 10g sample - $0.50 for every unit order

>> Teawares - $5.00 to $15.00 for every unit order (depending on the size and weight)

Note: The shipping fees quoted include a simple packaging.

Exceptional cases like loose tea or tea that needs a container, the shipping fee will be specify.

Destination

We do not ship to APOs or FPOs. Sorry for any inconvenient cause.
For customer living in Israel, please contact us to arrange an alternate shipping route.

Return Policies

Satisfaction Guaranteed

Please contact us within 7 days of receipt of your order to arrange for a return.
Please take note that, all sample teas are not returnable or refundable.

Charges

100% refund (including shipping) only if the problem was due to our mistake. All other refund will be charge shipping fees.

Return Product Condition

~ Teapot and Teacup ~
You may try the teapot and teacup purchased from us, if you are not satisfied with our teapot or teacup, you can send back to us even if it has been used.

Broken in Transit

You can return for a refund or replace if you received any broken teapot or teacup during transit.